Privacy Policy

1. Introduction

Velr (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and share your personal information when you use our platform. By using Velr, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

• Account information: Email address, display name, role, and authentication credentials.
• Profile information: Bio, photos, services, location, and availability (for Providers).
• Booking data: Booking requests, session times, durations, and status.
• Messages: Content of conversations between Providers and Clients.
• Safety data: Emergency contacts, check-in logs, and panic events.
• Technical data: IP addresses, browser type, device identifiers, and usage logs.
• Verification data: Government-issued ID and verification videos submitted for identity review.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Platform
• Verify your identity and enforce our age verification requirements
• Facilitate bookings and communications between users
• Send transactional emails (booking confirmations, safety alerts)
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers: Supabase (database and auth), Stripe (payments), and email delivery services, each bound by data processing agreements.
• Other users: Provider profile information is publicly visible; booking and message data is shared only between the relevant parties.
• Legal authorities: When required by law, court order, or to protect the rights and safety of users.

5. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law (e.g., financial records) or necessary for fraud prevention.

6. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. However, no system is completely secure and we cannot guarantee absolute security of your data.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@velr.fun. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies to maintain your session and improve the Platform experience. See our Cookie Policy for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on the Platform. Continued use after changes constitutes your acceptance.

10. Contact

For privacy-related questions or requests, contact us at privacy@velr.fun.